2023 Highlights for Areas of Expertise

Project Management

• Managed 135 independent service shops domestically, and U.S. territory.

• Supplemented customer staff with Project Managers for upgrade projects.

Engineering and Innovation

• Assisted with introduction of new security measures to monitor network radio spectrum for wireless threats.

• Provided technical support to local service shops for installs and configurations.

Installations and Upgrades

• Upgraded core and remote site and radio replacements to increase functionality, add features, and update system hardware.

• Migrated analog system to Project 25 platform.

Training and Programming

• Certified in government tactical training for onsite customer dispatch training.

• Customized training to support users on a new system.

Documentation and Drafting

• Developed console training template for dispatch training sessions.

• Collaborated with Engineering on procedural document to modify staged repeater hardware.

• Created marketing proposal for system upgrade and issue resolutions.

Staging

• Performed Inspections of equipment shipments to meet export restrictions.

• Documented staged systems with photos to track asset management and inventory.

Testing and FCC Filing

• Filed 46 applications for customers with the FCC.

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